The City of Brandon’s Public Works Department reports an increase in the number of frozen water services impacting residences and businesses over the past number of weeks.

The warmer temperatures have arrived and the frost level has been driven lower into the ground, leading to an increase in situations where municipal water service lines are freezing.

Service calls into the City of Brandon’s Meter Shop have spiked in recent weeks. While crews are working to attend to impacted properties as soon as possible, a wait list has formed this week and the provision of temporary water hook-ups has become necessary for such properties until crews can attend to their impacted water service line.

As of March 14th approximately three dozen properties are on a waiting list for thawing service.

If your property has been impacted by frozen water lines, please contact the City of Brandon Meter Shop between the hours of 8 a.m. & 4:30 p.m. at 204-729-2192. After-hours service calls may be placed to 204-729-2285 or reported via our online web form at

Once a frozen water line has been thawed, it's important for the impacted property owners to leave a tap in their home open and running water at a constant drizzle to prevent lines from re-freezing.

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